Shipping Policy

Shipping Policy:

 

1. Order Processing:

Orders placed with HO Marketplace are processed promptly to ensure timely delivery. Once your order is received, it will be processed within 1-2 business days, excluding weekends and holidays.

 

2. Shipping Methods:

We offer a variety of shipping options to accommodate your needs. Standard shipping is available for domestic and international orders, with estimated delivery times ranging from 3-10 business days depending on your location. Expedited shipping options are also available for those who require faster delivery.

 

3. Shipping Rates:

Shipping rates are calculated based on the weight of your order and the shipping destination. During the checkout process, you will have the opportunity to review and select the shipping method that best suits your needs. We strive to offer competitive shipping rates while ensuring the safe and timely delivery of your items.

 

4. Order Tracking:

Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. This tracking number allows you to monitor the status of your shipment and estimate the expected delivery date.

 

5. International Shipping:

For international orders, please note that additional customs fees, taxes, and import duties may apply upon delivery. These charges are the responsibility of the customer and are not included in the item price or shipping cost. HO Marketplace is not responsible for any delays or additional fees incurred during the customs clearance process.

 

6. Shipping Restrictions:

Please be aware that certain products may be subject to shipping restrictions based on their size, weight, or contents. Additionally, we are unable to ship to P.O. boxes or military addresses at this time. If you have any questions or concerns about shipping restrictions, please contact our customer service team for assistance.

 

7. Shipping Updates:

We understand the importance of staying informed about the status of your order. If you have any questions or concerns regarding the shipping process, please don't hesitate to reach out to our customer service team. We're here to help ensure that your shopping experience with HO Marketplace is smooth and enjoyable from start to finish.

 

8. Contact Us:

If you have any questions or need further assistance regarding our shipping policy, please contact our customer service team at homarketplacesales@gmail.com. We're here to help and are committed to providing you with exceptional service every step of the way.